I developed the McAfee Protection Pilot product content which was recognized with an Award of Excellence (Society for Technical Communication, 2005). This award is given to entries that consistently meet high standards in all areas and clearly demonstrates an exceptional understanding of technical communication principles.

• Technical Content: The accuracy, depth, completeness, and validity of the specialized information or subject matter presented.

• Achievement of Purpose: How effectively the document, website, or media piece meets its intended goals and fulfills the specific needs of its target audience.

• Technical Execution: The quality of the writing, organization, visual design, layout, and overall production mechanics used to convey the information.

• Clarity and Usability: Whether the text and graphics help the reader understand or do something efficiently.

• Organization: The logical flow, structure, and use of headings or navigation aids.

• Visual Design: The integration of words and graphics to increase readability and user engagement.